We offer guaranteed free shipping for the continental US. At this time we offer a flat rate shipping charge of $200(US) for all areas outside of this. Your rug order will ship UPS ground the next day and will generally take 5-7 days to arrive at your home. You will receive email tracking number and an estimated arrival date as well. If there is a delay for any reason, we will contact you to update you.
Satisfaction is guaranteed.
If your order doesn’t meet your expectations for any reason, return it for a full refund within 7 days of purchase, or 3 days of receipt, whichever is later. There are no charges for returning a rug, you are responsible only for the return shipping, approximately $1.50 per square foot. Simply contact us for return instructions. Once the item arrives at our shop, it will be thoroughly inspected and barring any damage, the refund will be issued within 7 business days of receipt. Please allow your financial institution at least 3 business days to post the refund to your account.
Terms and Conditions
These policies were last modified July 11, 2014.
Please read these Terms and Conditions carefully before using www.artisanruggallery.com operated by Artisan Rug Gallery. This Agreement sets forth the legally binding terms and conditions for your use of www.artisanruggallery.com. By accessing or using the Site in any manner, you agree to be bound by these Terms and Conditions.
The site and its original content, features and functionality are owned by Artisan Rug Gallery and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Artisan Rug Gallery grants you a non-exclusive, non-transferable, limited license to use the site in accordance with this agreement.
In no event shall Artisan Rug Gallery, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for damages, direct or consequential, resulting from your use of the site, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses, including but not limited to attorney's fees, arising from your violation of any third-party's rights.
Your use of the site is at your sole risk. The site is provided on an "as is" and "as available" basis. The site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Artisan Rug Gallery, its subsidiaries, affiliates, and its licensors do not warrant that a) the site will function uninterrupted or available at any particular time or location; b) any errors or defects will be corrected; c) the site is free of viruses or other harmful components; or d) the results of using the site will meet your requirements.
This agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Colorado, USA, without giving effect to any principles of conflicts of law.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the site. Your continued use of the site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this agreement periodically for changes. If you do not agree to any of this agreement or any changes to this agreement, do not use, access or continue to access the site or discontinue any use of the site immediately.
If you have any questions about this agreement, please contact us.
These policies were last modified July 11, 2014.
Artisan Rug Gallery operates www.shop.artisanruggallery.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Artisan Rug Gallery does not respond to Do Not Track (DNT) signals. Do Not Track (DNT) is a preference you can set in your web browser to let the websites you visit know that you do not want to be tracked. You can disable or enable this setting by visiting the Preferences or Settings menu of your web browser.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send. We will try our best to not include you in our emails unless you agree to them, and promise to send them infrequently.
Artisan Rug Gallery will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Our Site does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
We are moving to a new location in Denver. We are still in the process of setting up our new space, but we should be open for business by August 15.